1. What are the major business drivers for this initiative?
2. What is the business vision and goals, and how are these related to what IT is currently doing?

1. Do you have a formal enterprise architecture?
2. Do you have formal governance of your enterprise architecture?

Processus métier

1. Is your current Business Process Architecture formally defined, documented, and governed?
2. Is your Business Process Architecture complete and up-to-date?
3. How are metrics for return-on-investment measured in Business Process Management (BPM)?
4. How agile are your current business processes?
5. Do you have multiple lines of business? Do they need to have their own business processes?
6. Do your lines of business share customers, suppliers, or partners?

1. What level of partnership exists between the business stakeholders and the IT stakeholders?
2. How are business service levels measured currently?
3. What is the current practice to transform business SLAs into IT SLAs?

1. What are the current funding practices?
2. What is the current cost model?
3. Who owns the portfolio of processes, applications, and services?
4. Do you have a cost model to charge service consumers for the use of the service?
5. How do you currently define the total cost of ownership (including software, hardware, and future maintenance)?

1. Do your lines of business use a common information model? Is the data shared or replicated?

Silo
(Level 1)

Isolated Business Line-driven

L'EA ne fait partie de la stratégie d'entreprise.

BP n'est pas formalisé et pas documenté.

Approche IT approxiative.

Integrated
(Level 2)

Business Process Integration

No formal enterprise architecture.

Limited to LOB objectives and need for information from other organizations.

Componentized
(Level 3)

Componentized Business

Some formal enterprise architecture constructs exist.

Organization’s business drivers are documented as cross-organizational business objectives.

Services
(Level 4)

Componentized Business Provides and Consumes Services

Formal use of enterprise architecture.

Organization’s business drivers are documented as elements of the enterprise mission and business architecture.

Composite Services
(Level 5)

Processes Provided and Consumed via Composite Business Services

Formal use of enterprise architecture and Business Process Management (BPM).

Organization’s business drivers are documented as elements of the enterprise mission and business architecture.

Virtualized Services
(Level 6)

Outsourced Services, BPM, and BAM

Well-defined enterprise architecture that details both internal process flows as well as outsourced processes with and between business partner services. Strong use of Business Activity Monitoring (BAM).

Dynamically Re-Configurable Services
(Level 7)

Mix-and-match Business Capabilities via Context-aware Services

Well-defined enterprise architecture that includes a formal end-to-end definition of business process flow.

Business Process Management (BPM) is used to define and test process flows necessary to meet well-defined SLAs.